CV

Professional Summary

I'm a UX and Product Designer with over 3 years of experience based in Los Angeles.  I am passionate about creating intuitive user experiences that feel good and feel right

Skills

User Research  Wireframing & Prototyping     Visual Design 
UX Copywriting 
  User Flows    Information Architecture    Design Thinking

Work Experience

2018-Present

UX/Product Designer @CaseStack

Designs web-based tools for internal-use across all of CaseStack and partnership with our warehouses • Conducts user interviews, observations and usability testing in order to create beautiful, intuitive user-centered designs • Helps build and manage design system 2.0 • Provides feedback to team member and coordinates all UX meetings • Works with product managers, front-end and back-end developers to bring designs to life • Manages top priority projects and user requests • Built and defined UX Career Path at CaseStack in an effort to help team members understand how they can advance their careers

Winter 2017

UX Designer @Tellyvizion

• Led research methods including heuristic analysis, competitive research, contextual inquiry and user interviews • Designed personas and user journey to identify user pain points, needs and goals • Rewrote copy for the site to align with its brand purpose • Redesigned mid-fidelity and high-fidelity desktop screens

2016-2017

UX/Product Marketing @iCIMS

• Improved user experience in demonstration platforms of all SaaS products through regular monthly sales meetings/focus groups • Responsible for incorporating new features into demo sites during each release and educating the sales' teams on updates • Partnered with UX analyst to improve the iCIMS corporate site and increase revenue and number of customers • Worked with executive leadership and product management on strategy,UX and positioning of iCIMS' software • Point of contact for demo site bugs, visual design and newly implemented features

Education

2012-2016

American University

B.A. in Public Relations and Strategic Communication, Minor in Marketing 

Spring 2015

Danish Institute for Study Abroad

Public Relations and Strategic Communication

2017

General Assembly

Certificate in User Experience Design Immersive

Interests

Outside of designing, I'm an avid runner currently on a fitness and health kick!

As you might be able to tell also, I'm in love with traveling and exploring new places.

I've lived in four cities; Los Angeles is my favorite.

Get in Touch!

© 2020 by Erika Friend